Personnel

The Executive Ministers are the Ministers of the three initiating churches, namely Holy Trinity, Knighton Evangelical Free and Trinity Life Church.

The Management Team are appointed by the Executive Ministers and are responsible to them.

All counsellors working with INSIGHT, are committed Christians who:

1. Accept the INSIGHT Statement of Faith (see below)

2. Are in fellowship with and supported by their own church

3. Receive regular supervision

4. Are covered by adequate professional indemnity insurance

Goals

1. To help believers towards Christian maturity and a greater ability to deal with problems in God's strength.

2. To offer non-Christians the opportunity to discover and apply Biblical principles to their situation.

3. To help clients who do not accept Biblical principles to improve their coping mechanism in order to better deal with their problems.

Principles

1. The following values are brought to all counselling relationships by the counselling staff

1. Empathy

2. Honesty

3. The value of each individual in the sight of God and of the counsellor

4. The client's individual responsibility for his own actions

5. The client's right to self determination

6. Non-judgementalism

7. The value of prayer within the counselling interview

8. The importance of avoiding dependence on the counsellor

2. We ask for a one-off non-refundable administration fee on application to secure a place on our waiting list. Counsellors will then discuss an affordable donation amount per session.

3. The service offered by INSIGHT is available to people of any denomination and to those with no church connection.

4. Information given by the client will remain confidential to the counsellor to whom it is given except in the following circumstances:

1. With their specific permission the counsellor may discuss the client's needs with his or her doctor, Minister, other professional person or family as agreed with him or her.

2. The counsellor may share information about the client within the INSIGHT Management Team or with his / her supervisor (all of whom are themselves bound to maintain confidentiality) on a strictly "need to know" basis

3. In exceptional circumstances where the counsellor believes there to be real risk to the safety of the client or another, he or she has the right to pass on information to the relevant person or persons.

4. When required to do so by the process of law.

5. Following an initial appointment an INSIGHT Management Team Member will allocate clients to whichever counsellor they consider most appropriate. This applies to both initial and re-referrals.

6. INSIGHT reserves the right not to offer help to any particular client.

7. Clients will be seen at a frequency and location determined, following negotiation, by the counsellor.

8. Involvement of anyone other than the regular counsellor(s) (e.g. a trainee) will only be with the permission of the client.

9. Counsellors will receive regular supervision.

10. Prayer offered in connection with deliverance ministry (meaning the casting out of an evil spirit in the name of Jesus Christ as warranted in Scripture) will only be undertaken by two mutually acceptable and suitably experienced people when this has been fully discussed with and requested by a Client. Any such ministry will always be carried out with prior consent of at least two of the Executive Ministers.
    
    When any other occult or similar involvement is acknowledged by a Client, INSIGHT counsellors will fully discuss the most appropriate way forward with their supervisors as well as the Client whose prior consent to any subsequent prayer ministry (involving at least one other experienced counsellor) will always be sought.

11. Appropriate records of each case will be kept. These are for the counsellor's benefit.

1. To assist them in recall of the Client's circumstances.

2. To help them clarify the progress and direction of the counselling.

INSIGHT Counsellors are committed to safe storage of records. They will be accessible to Members of the INSIGHT Management Team on a "need to know" basis. They will not be made available to anyone outside INSIGHT without the client's express permission, except to comply with the process of law. Clients may see their records if they wish.

12. INSIGHT considers it in the best interests of the client to work alongside other individuals or helping agencies who are or have been caring for the client. Where appropriate, we will liaise with these individuals or agencies, with the client's permission. If such permission is withheld, INSIGHT reserves the right to limit or terminate our involvement with that client.

13. Clients will normally be asked to sign an INSIGHT standard "Counselling Contract" document (copies available on request) clarifying the basis of arrangement between themselves and the counsellor.

14. The Management Team are accountable to the Executive Ministers. The Executive Ministers are responsible for ensuring that the Management Team receive appropriate support, training and resourcing. This could include the appointment of an Advisory Panel to cover; if possible, all areas in which the Management Team may need to consult. The Management Team are encouraged to seek advice or guidance beyond that offered by the Advisory Panel should they need it.

15. Members of the Counselling Team will be re-imbursed by INSIGHT in respect of their out-of-pocket expenses necessarily incurred in the course of their duties.